UX Recommendations for Ecuador

About this guide

This page will present some resources to help you to provide a better user experience for your customers in Ecuador. The content is divided into three main sections, covering mandatory fields translations, field validation and checkout live suggestions.

If you are looking for an integration guide with mandatory parameters and examples, you can find it here:

• SafetyPay

Mandatory fields

Below you will find all the mandatory fields, as well the translations for both fields and placeholder texts.

Personal information

Field	Translation	Placeholder
E-mail	Correo electrónico
Full name	Nombre y Apellido
Phone number	Teléfono	Fijo o Celular

Validation

Below you will find how to validate each mandatory field, preventing user errors and guaranteeing a correct payment processing in Ecuador.

Personal information

Field name and parameter	Validations	Error messages
Email payment.email	REGEX: ^[a-zA-Z0-9.!#$%&'*+/=?^_{\|}~-]+@[a-zA-Z0-9]\(?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\.[a-zA-Z0-9]\(?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)*$	Empty field: Este campo es requerido Invalid format: Este correo electrónico parece estar incorrecto
Phone Number payment.phone_number	10 digits, numeric only Mask: M-XXXX-XXXX	Empty field: Este campo es requerido Invalid format: Este teléfono parece estar incorrecto

Checkout recommendations

Below you will find live code examples, where you can view and test the checkout experience in this country. Also, you will find recommendations to offer a better experience for your customers.

Personal information

Preview

Datos del comprador

Todas las informaciones abajo son requeridas.

Nombre y Apellido *

Nombre y Apellido *

Correo Electrónico *

Correo Electrónico *

Teléfono *

Teléfono *

Live code editor

function UXEC(props) { const [emailError, setEmailError] = React.useState(false); function validateEmail(e){ if (/^[a-zA-Z0-9.!#$%&'*+/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)*$/.test(String(e.target.value)) || !e.target.value){ setEmailError(false); }else{ setEmailError(true); } } return ( <div> <Typography variant="h6" gutterBottom>Datos del comprador</Typography> <Typography variant="h7" gutterBottom>Todas las informaciones abajo son requeridas.</Typography> <div><br/></div> <Grid container xs={12} spacing={3} > <Grid item container spacing={3} > <Grid item xs={12}> <TextField required variant="outlined" id="fullName" name="fullName" label="Nombre y Apellido" fullWidth autoComplete="given-name" /> </Grid> <Grid item xs={12}> <TextField required variant="outlined" id="email" name="email" label="Correo Electrónico" fullWidth autoComplete="shipping email" onBlur={validateEmail} error={emailError} /> </Grid> <Grid item xs={12}> <TextField required variant="outlined" id="phoneNumber" name="phoneNumber" label="Teléfono" placeholder="Teléfono Fijo o Celular" fullWidth autoComplete="shipping phone-number" /> </Grid> </Grid> </Grid> </div> ); }

function UXEC(props) {
  const [emailError, setEmailError] = React.useState(false);
  
  function validateEmail(e){
    if (/^[a-zA-Z0-9.!#$%&'*+/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)*$/.test(String(e.target.value)) || !e.target.value){
      setEmailError(false);
    }else{
      setEmailError(true);
    }
  }
  
  return (
      <div>  
        <Typography variant="h6" gutterBottom>Datos del comprador</Typography>
        <Typography variant="h7" gutterBottom>Todas las informaciones abajo son requeridas.</Typography>
        <div><br/></div>
        <Grid container xs={12} spacing={3} >
          <Grid item container spacing={3} >
            <Grid item xs={12}>
              <TextField
                required
                variant="outlined"
                id="fullName"
                name="fullName"
                label="Nombre y Apellido"
                fullWidth
                autoComplete="given-name"
              />
            </Grid>
            <Grid item xs={12}>
              <TextField
                required
                variant="outlined"
                id="email"
                name="email"
                label="Correo Electrónico"
                fullWidth
                autoComplete="shipping email"
                onBlur={validateEmail}
                error={emailError}
              />
            </Grid>
            <Grid item xs={12}>
              <TextField
                required
                variant="outlined"
                id="phoneNumber"
                name="phoneNumber"
                label="Teléfono"
                placeholder="Teléfono Fijo o Celular"
                fullWidth
                autoComplete="shipping phone-number"
              />
            </Grid>
          </Grid>
        </Grid>
      </div>
    );
}

Instructions

• These fields are required for any payment method in Ecuador;
• If the customer provided this information in previous steps, you can reuse it to reduce friction.

Payment method selection

Instructions

• Present all payment methods clearly
• Load the list of payment methods with the first option already selected by default
• Make the selector, being it a card or a radio list, to look clickable
• You can use icons to make each payment method more recognizable

Efectivo selection

Instructions

• You can offer a short explanation when the payment method is selected.
• You can use a clear call to action to reinforce the method selection.

Transferencia selection

Instructions

• You can offer a short explanation when the payment method is selected.
• You can use a clear call to action to reinforce the method selection.

Total order amount

Regular	Free shipping

Instructions

• Always show values clearly, such as shipping taxes and installment number, preventing surprises.