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UX Recommendations for Bolivia

About this guide

This page will present some resources to help you to provide a better user experience for your customers in Bolivia. The content is divided into three main sections, covering mandatory fields translations, field validation and checkout live suggestions.

If you are looking for an integration guide with mandatory parameters and examples, you can find it here:

Mandatory fields

Below you will find all the mandatory fields, as well the translations for both Field and Placeholder texts.

Personal information

FieldTranslationPlaceholder
E-mailCorreo electrónico
Full nameNombres y Apellidos
Phone numberTeléfonoFijo o Celular

Validation

Below you will find how to validate each mandatory field, preventing user errors and guaranteeing a correct payment processing in Bolivia.

Personal information

Field name and parameterValidationsError messages
Email
payment.email
REGEX: ^[a-zA-Z0-9.!#$%&'*+/=?^_{\|}~-]+@[a-zA-Z0-9]\(?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\.[a-zA-Z0-9]\(?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)*$Empty field:
Este campo es requerido

Invalid format:
Este correo electrónico parece estar incorrecto
Phone Number
payment.phone_number
10 digits
Mask: XX XXX XXXXX
REGEX: ^[0-9]{5}[0-9]{5}$
Empty field:
Este campo es requerido

Invalid format:
Este teléfono parece estar incorrecto

Checkout recommendations

Below you will find live code examples, where you can view and test the checkout experience in this country. Also, you will find recommendations to offer a better experience for your customers.

Personal information

Preview
Informaciones personales
Todas las informaciones abajo son requeridas.

Live code editor
Instructions
  • These fields are required for any payment method in Bolivia;
  • If the customer provided this information in previous steps, you can reuse it to reduce friction.

Payment method selection

Payment method selection

Instructions
  • Present all payment methods clearly
  • Load the list of payment methods with the first option already selected by default
  • Make the selector, being it a card or a radio list, to look clickable
  • You can use icons to make the payment method more recognizable

PagosNet selection

PagosNet

Instructions
  • You can offer a short explanation when the payment method is selected.
  • Inform where the voucher can be paid, whether in text or with images.
  • You can use a clear call to action to reinforce the method selection.

Total order amount

RegularFree shipping
Total amount description - RegularTotal amount description - Free shipping
Instructions
  • Always show values clearly, such as shipping taxes and installment number, preventing surprises
  • When dealing with different currencies, pay attention to how you present the difference between then. Also, if possible present exchange rate ("Tipo de Cambio") to the customer.
Last updated on by Leo Goulart