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Payout Canceled Errors for Remittance Brazil

About this page

This page contains the codes of errors that may occur when you create a payout.

How it works

When an API call fails, EBANX will return a JSON object containing the error details as the example below:

"message":"Document informed not accepted",
"gateway_details":"Receiver's tax ID (CPF or CNPJ) doesn't match bank details"

The gateway_details shows a more detailed explanation of the error that we received by the bank, to help identify the better way to resolve the case.

CodeError message (Gateway details)
ACCOUNT_BLOCKEDBlocked account
ACCOUNT_DOESNT_EXISTSAccount number inexistent
BANK_INFOThe bank branch is incorrect
BANK_INFOThe bank number is incorrect
BANK_INFOThe account number is incorrect
BANK_INFOThe receiver name is incorrect or missing
BANK_INFOThe account number or bank branch is incorrect
BANK_INFOThis banking information belongs to a different tax ID (CPF or CNPJ)
INCORRECT_ACCOUNT_TYPEInvalid account type
REJECTED_BY_BANKTransfer refused by the bank
SERVICE_UNAVAILABLEThe receiver's bank is unavailable at the moment
TAX_ID_MISMATCHReceiver's tax ID (CPF or CNPJ) doesn't match bank details
TAX_ID_MISMATCHInvalid document number

Note: Notice that an error code can have different error messages.

The Canceled Errors can be updated in case new errors come up and/or the providers update their responses. EBANX will notify the merchants prior to adding new codes and keep this page updated.

Getting help

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Last updated on by José Cristiano de Sousa