Payout Canceled Errors for Remittance Brazil
About this page
This page contains the codes of errors that may occur when you create a payout.
How it works
When an API call fails, EBANX will return a JSON object containing the error details as the example below:
The gateway_details shows a more detailed explanation of the error that we received by the bank, to help identify the better way to resolve the case.
|Code||Error message (Gateway details)|
|ACCOUNT_DOESNT_EXISTS||Account number inexistent|
|BANK_INFO||The bank branch is incorrect|
|BANK_INFO||The bank number is incorrect|
|BANK_INFO||The account number is incorrect|
|BANK_INFO||The receiver name is incorrect or missing|
|BANK_INFO||The account number or bank branch is incorrect|
|BANK_INFO||This banking information belongs to a different tax ID (CPF or CNPJ)|
|INCORRECT_ACCOUNT_TYPE||Invalid account type|
|REJECTED_BY_BANK||Transfer refused by the bank|
|SERVICE_UNAVAILABLE||The receiver's bank is unavailable at the moment|
|TAX_ID_MISMATCH||Receiver's tax ID (CPF or CNPJ) doesn't match bank details|
|TAX_ID_MISMATCH||Invalid document number|
Note: Notice that an error code can have different error messages.
The Canceled Errors can be updated in case new errors come up and/or the providers update their responses. EBANX will notify the merchants prior to adding new codes and keep this page updated.
We hope this article was enlightening, but in case we’ve failed to take out your doubts you have the following options to keep on seeking for answers: